Returns
We're committed to your complete satisfaction with every purchase. If you're not entirely happy, you have 30 days from delivery to arrange a return. Your item must be pristine and unworn, maintain its original condition, arrive in its original packaging with tags intact, and include proof of purchase such as your order confirmation or order ID.
Return Eligibility
Returned items must be in their original, untouched and sellable state. We cannot process returns for products showing any evidence of wear, use, laundering or post-delivery harm. We reserve the right to refuse a refund for items that fail to satisfy these requirements.
Starting Your Return Process
To initiate a return, reach out to our support team via contact@tillylivingworld.com and include your order ID and return reason. After we approve your request, you'll receive detailed guidance and our mailing address. Please wait for our confirmation before shipping anything back — items sent without authorisation may not be handled.
Non-Returnable Items
Some products are ineligible for returns: gift certificates, items listed as final sale or on clearance, bespoke or made-to-order goods, and sealed items for sanitary or health protection that have been opened. Contact us at contact@tillylivingworld.com if you're uncertain about your item's return eligibility before proceeding.
Defective, Damaged or Wrong Items
Review your shipment upon arrival. For defective, transit-damaged or incorrect items, email contact@tillylivingworld.com within 14 days with your order ID and photos showing the damage or error. We'll cover return postage and offer either a full refund or replacement in line with your consumer protections.
Exchanges
The quickest solution is to send back the original item and, once approved, order your replacement separately. Need help with a swap? Email contact@tillylivingworld.com and we'll gladly assist.
Order Cancellations
To cancel, contact contact@tillylivingworld.com within 24 hours of purchase. Orders ship fast, so cancellation isn't possible after dispatch — at that point the regular return procedure applies.
Return Shipping Costs
For change-of-mind returns, you cover return postage. For faulty, damaged or mistaken items, we pay for return shipping. We suggest tracking your shipment; we aren't liable for returned goods lost during transit.
Refunds
After we receive and assess your returned item, we'll tell you whether your refund is approved. If yes, funds go back to your original payment method in 5–10 business days. Your bank or payment processor may take longer to credit your account after we've submitted the refund.
Your Statutory Rights
This policy doesn't limit your statutory consumer rights under local law. EU customers may have a 14-day window to cancel an order from receipt with no explanation required, as set out in consumer protection regulations.
Contact Us
Questions about returns or refunds? Contact our support team at contact@tillylivingworld.com — we typically reply within 1 business day.
Tillyliving · contact@tillylivingworld.com · tillylivingworld.com